Our team of professional customer engineers, call center agents, technical support systems and specialists make sure we are in touch with the latest technological advancements and processes so we can provide our customer with world class support to enable them to focus on what is important to them and help them realize sustainable growth.
We lead the industry with the best customer service processes and technology but nothing compares to how dedicated we are in our passion to make the customer smile. We epitomize SPEED:
S- Solutions based service
P-continuing Partnership with our external and internal clients
E-Excellence at all levels
E-Experience in providing resourceful and effective service
D-Delighting our customers for a hassle free and efficient experience.
Solid InfrastructureOur continuous investments in building a robust and efficient infrastructure enables consistency in our delivery of consistent excellent service. Flexibility in Resolution Channel Fuji Xerox offers 4 modes of customer support that lets us respond most appropriately to any customer issue. Faster Resolution We have resolved an average of 56% of customer issues off site with resolution time of less than 45 minutes.
From Reactive to Prognostic Support
As the pace of businesses continue to accelerate, the team at Fuji Xerox recognizes the need to maximize uptime of multi-function printers. By moving from the usual reactive support to prognostic support through Electronic Partnership Broadband (EP-BB) and Production Remote Services (PRS), our latest range of multi-function printers can now predict and pre-empt its service needs and issues. This relieves our customers from the hassle of keeping track of print issues, so that they can focus on their core business.
Powered by EP-BB (Electronic Partnership Broadband)
Electronic Partnership Broad Band
Electronic Partnership – Broadband (EP-BB) is a service offering of Fuji Xerox designed to improve the quality of our after-sales service by remotely managing and maintaining your Fuji Xerox multi-function device. The service delivers a comprehensive 24×7 support, enabling machine issues to be identified and resolved with greater ease and efficiency. Most importantly, it benefits clients by maximizing productivity and minimizing downtime. Through Internet access, EP-BB unites client’s machine status, maintenance and usage information to Fuji Xerox and provides the client with a smart and powerful set of information at their fingertips.
Connect and Relax
With Production Remote Services, we are taking the idea of service to a whole new level. By connecting you online to Fuji Xerox using just your existing infrastructure, we can keep tabs on your digital press to know what’s going on at anytime and when something needs to be done. It’s as if our whole service team is always there with you, even when they are not.